Lessons from Starbucks

Most mornings I stop at my neighborhood Starbucks and order “my” drink: decaf-grande-nonfat-skinny no-whip-mocha. Sometimes, out of curiosity, I listen to others order “their” individualized drinks: a caramel macchiato with two shots of espresso, a skinny vanilla latte – no foam, or a pumpkin spice latte with three Splendas. The well-trained baristas work the Starbucks

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